Stand Out in Business the Write Way

When was the last time you received a handwritten note from a business associate? It may be that it was too long ago for you to remember. On the other hand, if you have gotten one lately, you know exactly who sent it and when. Handwritten notes have become almost extinct in the business world. So if you are looking for ways to stand from the crowd, to be noticed by your colleagues and clients, try putting pen to paper whenever you have the slightest excuse.

There are few acts more impressive than handwriting a letter or a note to someone with whom you do business or would like to. Most people think that writing notes by hand requires extra time and effort. Ironically, it can be quick and painless if you do it frequently and follow these tips:

1. Have writing supplies close at hand. Store stationery and stamps in the most convenient place in your desk. When you need to send a note, all you have to do is reach for your stationary, dash off a few lines, address the envelope, put the stamp in place and mail it.

2. Keep your message brief. These are notes so you only have to come up with three or four sentences. If you attempt to compose more than a few lines, writer's block is liable to set in and you will never get past "start."

3. Develop a system. Before you head out of the office to a business meal or function that someone else is hosting, address an envelop to your host. It will be a breeze to jot down your short message when you return.

4. Use the appropriate professional stationary. Both single-sided correspondence cards and fold-over notes with the company name or logo imprinted on them are business-like and will represent you and your organization well.

5. Poor penmanship is no excuse unless your handwriting is totally illegible. The person who receives your note will appreciate your thoughtfulness and will not be grading your handwriting. If your penmanship does not meet your standards, it is never too late to improve. There are numerous resources at your library or on the Internet to teach you to write legibly.

6. Use any occasion to get noticed with a note. A few of those instances are when...

You have received a gift

You were a guest in someone's home

You were hosted to a meal

You received a business favor

You are replying to an invitation

You are sending condolences

You want to offer congratulations

You need to apologize

7. Make your message timely. Whether you are sending a note of appreciation, congratulation or condolence, do it as quickly as possible. A thank you should go out within 24 to 48 hours. However, don't forgo sending a note because you think too much time has elapsed. There is no definite statute of limitations on appreciation.

8. Understand that e-mail is not a substitute for the personal handwritten message. The Internet is fast, efficient and remote. If you are corresponding by e-mail immediately following a meeting with a business associate, include your expression of gratitude, but don't let that stop you from sending a second message by ground.

Successful people pay attention to the details and look for ways to build better business relationships. When you take the time to send handwritten notes, you will stand out from the crowd for all the right reasons. Your next big sale or job promotion may came about as a result of your doing business just a little differently.

(c) 2005, Lydia Ramsey. All rights in all media reserved.

Lydia Ramsey is a business etiquette expert, professional speaker, corporate trainer and author of MANNERS THAT SELL - ADDING THE POLISH THAT BUILDS PROFITS. She has been quoted or featured in The New York Times, Investors' Business Daily, Entrepreneur, Inc., Real Simple and Woman's Day. For more information about her programs, products and services, e-mail her at lydia@mannersthatsell.com or visit her web site http://www.mannersthatsell.com.

Latest News


Ansell Healthcare Europe Lands 2008 Frost & Sullivan Customer ...
International Business Times, NY - 19 hours ago
"Ansell Healthcare is clearly leading the way for customer service asmany glove producers do not deal with end-users, and leave it up to thedistributor. ...
Frost & Sullivan Lauds StatCom for Its Hospital Operations System International Business Times
all 15 news articles

ClairMail Chosen by PNC to Enhance Mobile Banking Services
MarketWatch - 21 hours ago
Deployed either on-premise or as a managed service, ClairMail optimizes any mobile phone for 2-way customer interaction. Only the ClairMail System offers ...
ClairMail Customers See Rapid Growth and Adoption of Mobile Banking International Business Times
PNC Selects ClairMail to Provide Mobile Banking Services TMCnet
ClairMail Customers See Rapid Growth and Adoption of Mobile Banking MarketWatch
International Business Times
all 17 news articles

Customer service portals spark physician interest, not participation
Medical Marketing and Media, NY - 10 hours ago
Physician interest in customer service portals like Merck Services and Pfizer PRO is on the increase -- even though actual use decreased between 2007 and ...

Biz People: Customer service can make or break a biz
ReporterNews.com, TX - 4 hours ago
The Abilene office of the Better Business Bureau is an excellent source of information about customer service. Steve Abel, president, provided the following ...

Travelocity Business Expands Global Reach with Radius
MarketWatch - 2 hours ago
To better serve existing and potential clients, Travelocity Business sought a partner with a similar view on customer service, supported by flexible, ...

AsiaOne

CCA Celebrates Stellar Achievement in Customer Contact
MarketWatch - Nov 18, 2008
We are delighted that CCA members are responding in innovative ways and maintaining high standards of customer service. Competition was intense this year ...
Service quality rises at local call centres AsiaOne
Survey: Singapore Consumers Happier with Contact Center Experiences TMC Net
CCA Recognizes Top Performing UK Contact Centers TMCnet
all 7 news articles

Customer service: Macy’s, Crossgates
Albany Times Union, NY - 16 hours ago
I’ve fallen behind a bit on these customer service posts, due to being away, and I apologize for that. This one isn’t as juicy as our Kimberley’s post, ...

AT&T On Customer Service Hot Seat In CT
BroadbandReports.com, NY - 17 hours ago
... down in front of customer homes, and via CT Attorney General Richard Blumenthal's ongoing investigation into poor AT&T customer service in the state. ...

ZeeVee, Inc Selects Inforonics to Deliver End-User Support for Its ...
MarketWatch - 19 hours ago
"We are happy to add ZeeVee to our growing portfolio of consumer electronics companies that are committed to providing high-quality customer service to ...

Triumfant Announces Jane Tudor as Vice President of Customer ...
MarketWatch - Nov 18, 2008
With more than 20 years of experience in customer service, customer support, consulting and business development, Jane will be tasked with ensuring that ...

Resources