Customer Service Information
Whats Love Got To Do With It?
Customer Loyalty, we all want it. Don't we?Some people say it's dead - they say that customers are fickle, that they don't want loyalty, that they just want the lowest price and the fastest way to get it.
Dont Work with Jerks: How to Recognize a Difficult Client Early
Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said "Yes.
Finding Out Why a Potential Customer is Calling On You
Our challenge as the business owner/sales person answering the telephone, is to build rapport with the caller, quickly and easily.In most cases, the caller has been told something about you and your product or service.
Putting The Serve Back Into Customer Service
Good service is easy to spot and hard-to-find. Mediocre service
occasionally stands out but only because it's the cream-of-the-crap.
How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the beep and I'll get back to you as soon as possible.
Sending Mixed Signals Can Send Your Clients Away
I call it the "wave and roll."You walk up to an intersection.
Customer Service - A Sweet Essence
First let us specifically define customer service. It is the performance of a duty or responsibility due to a customer as a result of selling them a product or service.
The Number 1 Rule for Businesses - Be Professional
Have you ever walked into a store and things looked sloppy? Stores should have nice neat displays, right? Normally, yes, but sometimes they get a bit messy on busy days and we all understand how that can happen.But what if you were to walk into a store as soon as it opened in the morning and the place looked liked it had been ransacked? What would you think?You'd probably think it wasn't very professional-looking.
Caring for Your Customers
You probably think I am going to say something like, "The customer is always right." Right?? Wrong.
Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls
It should be a straightforward business scenario: making sure that the delivery documentation from the supplier or haulier matches up with the documentation at the target destination.However life is rarely straightforward, and if problems do arise, order completion times and cash flow will inevitably suffer as a result.
Are You Satisfying Your Customers?
The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the following:Customer dissatisfaction with the quality goods and services offered in the marketplace is more than a nuisance. The US economy is heavily dependent on increases in consumer spending.
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Every year they pour hundreds of millions of dollars into new systems and training programs that promise them the ability to win customer loyalty.
From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service
Whether in a restaurant, a retail establishment, or the local post office, we have all experienced a decline in customer service. Rarely do smiling, happy employees interact with us anymore.
Wholesale Buyers Versus Retail Customers
Are wholesale buyers and retail customers really different? Frankly, there are two answers to this question: yes and no. Yes, because they are different from the buyers and those selling to buyers' point of view and no, because the principles that apply are the same for both types of buying.
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Latest News
BRIEF: Comcast launches customer service improvements in Greeley Trading Markets (press release), CA - Comcast recently launched several customer service enhancements in the Colorado that will improve the way the company serves Greeley, according to a Comcast ... Hard times, but furniture makers not sitting tight Qwest cuts nonunion work force |
Service stars Red Bluff Daily News, CA - By RICH GREENE-DN Staff Writer Doug Hamblin, Sandy Barnard, Spencer Pike and Whitney Luna receive the Best Junior Customer Service Award from Shasta ... |
Embrace customer service Sunday Vision, Uganda - I read with sadness Davies Kamanzi’s letter in The New Vision of September 12, entitled “customer service vital for businesses”. He had gone to bank school ... |
DMV customer service centers closed October 13 (Columbus Day) for ... The Daily Kenoshan, Wisconsin - Division of Motor Vehicles' (DMV) customer service centers and phone centers throughout Wisconsin will be closed for business on Monday, October 13, 2008, ... |
Utility companies see only slight rise in shut-offs The Union Leader, NH - National Grid tells its customers to call their customer service department over payment issues, Graves said. "We don't want to shut service off to ... Equipment malfunction causes power outage in city |
How to Beat Irksome Automated Customer Service Systems CRM Buyer - By Jon Yates One of the most enduring customer-service complaints is the poor performance of automated customer-service systems, writes Chicago Tribune ... |
State Criticizes AT & T Plan To Move Customer Service Jobs Hartford Courant, United States - By LYNN DOAN State officials, fearing that AT&T's customer service will suffer, denounced the copany's plans Wednesday to relocate 60 customer service jobs ... AT&T lays off 60 workers DPUC ordered to include AT&T closure plan in its review of AT&T ... AT&T cuts 60 jobs in Conn. |
Business Briefs: Chamber seeking Athena nominees Online Athens, GA - JD Power and Associates’s 2008 regional customer service ratings ranked Verizon Wireless highest in customer satisfaction in the Southeast region, ... |
Melissa & Doug's Sky High Customer Service The Consumerist, NY - The Melissa & Doug toy company helped Tracey's daughter pick up the pieces after she accidentally crashed her month-old block plane into the ground, ... |
 PR Web (press release) | Care Team Wins Prestigious Customer Service Award PR Web (press release), WA - The award, sponsored in part by the Institute of Customer Service, celebrates the effect and impact of excellent customer service on the consumer and ... |
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