Customer Service Information
Should I Have My Company Mystery Shopped?
I wish I had a nickel for every time someone said to me, "Oh, you do Mystery Shopping; I always wanted to do that!" I think most people do find the thought of posing as a customer and reporting back on how they were treated, rather intriguing. But there is a lot more to it that skulking around in a trench coat and spy glass!I believe most companies have taken the plunge and decided that it really is important to conduct frequent "mystery or secret shops" of their businesses.
Absence Makes the Heart Grow Fonder
However, in the world of business, this cliché may not necessarily be true. Sometimes it can be more like 'Out of Site, Out of Mind'.
What Do They Want Anyway?
You want customers. I want customers.
Your Actions Tell Your Clients How You Expect To Be Treated
There is a widely accepted principle of human behavior that goes something like this. "Your actions tell the world how you expect to be treated.
Are You Putting Technology Before Your Customers?
Which is more important the technology or the customer?The one thing about the online world you can be sure of is change.
It seems like every day there is a new technology being added
which will make the internet more accessible.
Astonish your Customers With These Customer Service Tips
Customer service today is getting worse. Win customers over
and you build your business for life.
To Complain and Win! - My Personal Recipe
Prime directive: Make sure your claim is reasonable! Otherwise, forget it.First thing: If you have a legitimate claim denied or a beef with a company (my method can be applied to insurance companies, dealerships, bad fish, or whatever), prepare yourself for the likelihood of frustrating conversations with people who either can't think for themselves or have been told by their boss not to.
Invalid Excuses for Poor Business Results - The Weather
Note to Kmart: It wasn't about the weatherIn the 1970s Kmart was the retailer to beat. No matter what happened, they seemed to turn profit.
Oil Change Customer from Hell or Hoax; You Decide
Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile oil change companies remove the used motor oil from the crank case? Well they "Evacuate it" or in the industry we call it "E-VAC" and this means we suck it out of the dip stick tube with a thin tube which is pushed into the crankcase. Many wonder will this get all the oil out? The answer is not all the oil.
The Added Value - Is YOU!
If there was a restaurant in your town that was physically attractive and clean, had a pleasant variety of entrées on the menu, served food that was prepared in an attractive manner, and the service was outstanding--the maitre'd greeted you by name, remembered which was your favorite table, stopped by later to inquire about your needs and satisfaction, the waiters and waitresses bent over backwards to make your dinner a pleasurable experience and always treated you as if you were their most important patron--would you be willing to pay a little more than other restaurants charged?Many of us will pay a more to obtain better treatment. Why? Today, outstanding customer service has become the exception rather than the rule.
RETAIL GREETERS: Sales Builders or Customer Turnoff?
Do you need greeters or should you avoid them? That is the perplexing question many retail organizations are struggling with today. Often touted in the press as the perennial example of the benefits to employing greeters,Walmart has hung on to its practice faithfully.
Sorry, No Customer Service After 4:00 P.M.
A few months ago, I wrote about ingenious styles of customer service that every business should know about, mostly because their employees were inflicting them on their customers.For instance, I warned about "in your face customer service" and "run for cover customer service", two equally effective opposites.
How To Keep Your Customers Coming Back -- Understanding Customer Retention
Why do some businesses offer points, stamps or every tenth coffee for free?These businesses understand that a customer retention program is a fantastic way to ensure that customers keep coming back. The most recognized customer retention programs are those loyalty programs used by retailers, but this same principal can be applied to any business that wishes to maintain a loyal customer base.
How To Kick Your Customer Service Up A Notch!
Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we take your customer service and kick it up a notch?This is a big question so where do we begin?As an overview, it's a given that the answer is three-fold: People, Process, and Technology.
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MORE RESOURCES:
Latest News
Media Alert: Amazon.com Kennewick, Wash., Customer Service Center ... Business Wire (press release), CA - Full-time and part-time seasonal customer service positions are available, with competitive starting wages of $9.50 per hour. There is a seasonal bonus ... |
 Times Colonist | Sound Off: Do you think the quality of customer service is ... Calgary Herald, Canada - ... have walked out of department stores, said the online poll of 1300 adult Canadians by Maritz Research Canada, which specializes in customer behaviour. ... Canadians say they wait too long for service: 86 per cent admit to ... Angry consumers walk away from store lineups: Survey Sick of slow service, customers walk |
Eligible Consumers in Nearly 40 Florida Communities Now Can Get ... MarketWatch - Verizon High Speed Internet service is delivered on a dedicated line from Verizon's central office to the customer's home and is backed by live, ... |
Seko Wins Gold In Quest For Quality Award Logistics Online (press release), PA - Transportation service providers are rated by customers on five key criteria: on-time performance, value, customer service, information technology, ... Triple Crown Named 2008 Top Carrier |
Actionline: Misdirected bill just keeps on coming San Jose Mercury News, USA - I called customer service and was told it was an error, and given a confirmation number. Another bill arrived in September, and I spoke with another rep who ... |
 Easier (press release) | Customer service seals deal for first Volvo’s for Pontrilas Timber Easier (press release), UK - I went for Volvo’s because of their good lead times, good customer service and excellent after sales support from the local Volvo Dealer at Eardisley,” says ... |
USA Express Moving Launches New Customer Service Project PR Web (press release), WA - They expect to distinguish themselves among moving companies as a leader in customer response time and customer service. USA Express Moving already has a ... |
Customer service at poorest level ever The Nation Newspaper, Barbados - After weeks of being greeted abroad by various customer service representatives with big, broad smiles, upbeat attitudes, always with a willingness to ... |
 Metro | Ofcom Reports on Competition and Customer Service in a Converging ... MobileGuru (press release), UK - Consumer interest: over 90% of us are happy with our mobile service - but too many are not. Ofcom is concerned that complaints by consumers about mobile ... Ofcom Reports on Competition and Customer Service in a Converging ... |
DVLA - Improved Customer Service Fleet Directory, UK - Andrew Rhodes, DVLA Customer Services Director, said “These new customer service improvements show that DVLA listens and responds to the motoring public’s ... |
Resources
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