Customer Service Information
The Logic of Emotion!
Homebuyers are an interesting study. Watching people make their home buying decisions has brought me to the conclusion that every decision that every one of us makes is based in emotion.
You MUST Sweat the Small Stuff
It's The Little Things That Make or Break a Small BusinessIf you make a poor impression in small things, why should customers trust you with larger ones like buying your product regularly or giving you a big order? In the last two days, I've seen this simple fact proved three times.I ordered software from Company A.
One Critical Question to Ask Yourself Every Day
What happened to the old saying, the customer is always right? I'll bet every one of you reading this article has a "customer service nightmare" story to tell. My most recent nightmare experience took place recently when my business partner and I went in to a wireless phone store to purchase two new pda wireless phones.
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses.
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost by 14 major service and manufacturing companies:15% found a better service/product15% found a cheaper service/product20% cited "lack of contact and individual attention from the company"50% said; "contact from old suppliers" personnel was poor in quality"These days, it seems that everyone from dog walkers to dotcoms is making "customer service" their mission. Department, discount and convenience stores have all transformed the workers who used to be known as "sales clerks" into "customer service associates"- in theory at least.
10 Customer Service Quality Statements to Measure up Against
It might sound quick and simple, to say how well your business does in
satisfying it's customers. Hearing such as:-"We're increasing our
turnover by 14% year to date""Our customer complaints are now less
than 4% or our transactions".
DONT Give Your Customers What They Want!
One of the mantras we hear repeatedly in business is "The customer is always right." I'm here to tell you that if you want to build a thriving business you need to forget that saying, and take note of Payne's Law #1 "The customer is always right- some of the time.
How to Keep Customers
Who was it that said - "The customer is always right"? Well
for those of you who can't get through the day without
knowing, it was H Gordon Selfridge, the founder of
Selfridges's department store in London.The question I want answered is; did he ever work with
customers on day-to-day basis and if so, was he some kind of
saint?Let's face it; customers can be a real pain in the neck.
Over Delivering Provides Big Results
Over promising is a problem only when you under deliver. There are a number of ways that you can overdeliver to your customers or prospects, and as a result create a win-win situation for you both.
How to Easily Increase Your Profits
Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say?Doesn't happen very often does it? In fact, while I was writing this, I couldn't recall when I had experienced it. I'm sure I must have yet it would have been so long ago, I can't remember.
Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provider and sales-manager, their most important title is Customer-Enthusiasm Guru.
Establishing Yourself as an Expert in the Eyes of Your Customers
The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right.
Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here comes the game of 20 questions.
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business.
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Latest News
Microsoft deploying in-store customer-service reps The Associated Press - NEW YORK — As part of its new $300 million marketing campaign and image makeover, Microsoft Corp. plans to deploy its own customer-service representatives ... |
SBA Deputy Director Tours Buffalo Disaster Assistance Customer ... MarketWatch - "SBA is the lead agency when it comes to long-term disaster recovery, and the Buffalo Customer Service Center is our frontline. ... |
Microsoft deploying in-store customer-service reps KNDO/KNDU, WA - AP - September 5, 2008 3:35 PM ET NEW YORK - As part of its new $300 million marketing campaign, Microsoft plans to deploy its own customer-service ... |
Lucy's Legacy Customer Service Representative (Full and Part Time ... Seattle Post Intelligencer - Pacific Science Center is looking for Customer Service Representatives for our new big exhibit: Lucy's Legacy: The Hidden Treasures of Ethiopia, ... |
Jitterbug(R) Announces New Roadside Service for Enhanced ... MarketWatch - Jitterbug's mission has always been to offer its customers simplicity, personalization and a superior level of customer service. With its existing 24/7 live ... |
Sage Telecom Earns Best Customer Service Center Honor PRarticle.com (press release), Canada - Seattle, Washington, United States (PRarticle.com) - Local Phone Company awarded for excellence in all areas of customer service by independent quality ... |
 iPhone FAQ | Unhappy With 3G Service? AT&T Says Break Your Contract iPhone FAQ, PA - Various customer service representatives at AT&T have listened to my story. Of course I've updated to 2.0.2 (a clean install, no less). ... AT&T's Flimflammery Angers 3G iPhone Owners |
Customer Service Rep., Child Care Parent Counselor Seattle Times, United States - Customer Service Rep., Child Care Parent Counselor for Child Care Resources, a not for profit agency. Provides referrals and assistance over the phone to ... Mutual funds |
 Wall Street Journal | Singapore Airlines Scores With Reputation For Service Wall Street Journal - Its more recent customer-service initiatives include letting passengers print their boarding passes at home and avoid check-in queues. ... |
New Tech Trade-In Service Provides Customers With Office Depot ... MarketWatch - a leading global provider of office products and services, and NEW Customer Service Companies, Inc. (NEW), announced that Office Depot has launched the ... |
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