Effective Management Of Your Customer Services

With a third party merchant account you will have a dedicated 24/7 support team to handle your credit card payment on your behalf as part of your package. You will also need to provide your own support for issues relating directly to your product.

It is good practice to draw up a Frequently Asked Questions (FAQ) page to list answers to common questions. Provide a link to your FAQ page on your "Thank You Page" and all your support emails for your customer's convenience. By doing so you will help to substantially reduce the number of duplicate question you will have to answer by email.

You could use install inexpensive software to automate your FAQ web page and customer support tickets which will also reduce the number of emails you will have to answer individually.

Keep your customers happy and develop trust and a good reputation by serving their needs as best as you can. Your customers are the life-blood of your business. If they feel they have been treated well throughout the order process they are more likely to buy from you again and recommend your site to others. This is where you will build your back-end sales and generate more profits for you and your business.

Hire Extra Support Staff Depending on the volume of your daily enquiries you have the option to hire people to reply to support questions on your behalf. Search online for "Freelance Virtual Assistants". This can be very cost effective and will free your time to get on with other areas of your business.

Another alternative is to install a "Virtual Customer Support" with automated responses and a more professional way to answer customer enquiries. This will also eliminate unsolicited emails from your email inbox because a real person has to click through to initiate a response ticket for each enquiry.

Remember happy customers will recommend you to their friends and colleagues. Providing your business with positive feedback and developing a good reputation and returning custom.

Nancy P Redford shows you how to Take Online Payments for any web site without a costly merchant account. Stay safe on the Internet by getting wise to Online Scams and Shams. Plus get some of the best business tools and resources for your home-based business here at: http://www.miriadz.com

Latest News


CyberDefender To Launch New eCommerce Platform Powered By MarketLive(R)
MarketWatch (press release)
In an effort to enhance user experience, CyberDefender's new eCommerce site will leverage MarketLive's array of online marketing technologies including ...

and more »

Not your routine e-commerce platform upgrade
InternetRetailer.com
Most e-commerce technology providers routinely introduce new versions of their platforms with fresh additions and tweaks. BigCommerce is doing so today, ...
BigCommerce Delivers Multi-Channel Ecommerce for Small and Mid-Sized MerchantsPR Newswire (press release)
BigCommerce Upgrades Ecommerce SoftwareTexas Tech Pulse (blog)

all 14 news articles »

White Hat News

Black Hat: Ecommerce is broken says Black Hat founder
Inquirer
By Inquirer staff ECOMMERCE'S SECURE SOCKET LAYER (SSL) encryption is broken, the founder of the Black Hat conference told delegates at this year's event. ...
E-Commerce Security Is Broken, Vulnerable, Says Hacker Conference FounderFast Company

all 78 news articles »

Aiming for e-commerce success
Helium
by Mouhcine Azizoun E-commerce success is measured by the goals achieved. You are successful when you achieve goals that you set at a predetermined time. ...


Simplify An eBay eCommerce Online Business
Practical Ecommerce (blog)
Automating your business online can help simplify a marketing plan. Many people that know me know how I speak a lot about simplifying this and simplifying ...


Impact Media (blog)

Optimizing Your Online Storefront for Search Engines
ZippyCart
Last week, we posted an article entitled Ecommerce Keyword Research: Finding the Best Profit Driving Keywords for Your Online Store. ...
SEO for Anti-SEO Business ModelsPractical Ecommerce

all 54 news articles »

TopNews Singapore (press release)

Amazon Becomes Facebook's Latest E-commerce Partner
EcommerceJunkie.com (blog)
The growing movement of ecommerce and social media integration has gained a new player, and it's a big one. Amazon (AMZN) has launched a new program that ...
Ecommerce Wants Your Facebook DataAuctionBytes Blog (blog)
Facebook & Amazon Connect in the Name of Social ShoppingCMSWire
Amazon Facebook integration to promote social sellingNew Delhi Chronicle.com (blog)

all 88 news articles »

ReelSEO Online Video News

The Growth and Future of Video in E-Commerce: Creativity Versus Psychology
ReelSEO Online Video News
Justin talks with me about the reasons for the growth of video in e-commerce, the challenges to overcome, some key issues of discussion and debate, ...


Auctionbytes

Congressmen Duel over Ecommerce Sales-Tax Issue
Auctionbytes
Depending on your point of view, a new bill introduced in the US House of Representatives would lead to either a tax-collection burden or the ...


US Businesses Grow Online Sales with asknet's Enhanced eCommerce Platform
TMCnet
asknet, a provider of global eCommerce solutions announced the availability of its enhanced global online sales platform. ...
asknet Introduces Enhanced eCommerce PlatformTMCnet

all 4 news articles »

Resources