A Winning Choice for Leadership!

"The only way to enjoy anything in this life, is to earn it first."
-Ginger Rodgers

One bad apple can spoil the bunch! As a leader, we cannot allow "bad apples" to interrupt our efforts toward achieving our goals.

Leaders can quickly lose credibility with their team when we fail to immediately address issues that get in the way of the teams' mission.

So how do we best address an issue with an employee that we perceive to be a "bad apple"?

First, we self-assess our own actions. The three key leadership areas that we must consistently hold ourselves accountable to:

- Teach
- Coach
- Expect

Teach - Have you, as the leader, taken the time to communicate your expectations clearly? Have you taught the employee?

Coach - Have you provided the one-on-one training and coaching to ensure the employee is capable of meeting your expectations?

Expect - Have you witnessed the employee doing the task, or exhibiting the behavior you expect, so that you know they understand? Have you been consistent in your expectations so that you know that the employee could not have misunderstood?

Assuming you have met the above criteria, then the conversation with the offending employee can be pretty straightforward.

We never said it was going to be easy, but if you've done your job as the leader, the employee simply needs to understand his/her choices.

An effective leader understands the importance of acting quickly and fairly with problem employees.

To ensure fairness, leaders must remove their personal emotions from the professional issue at hand. Leaders must prepare themselves so that the entire discussion focused on two areas:

- Performance
- Behavior

Stay focused only on Performance and Behavior when working through employee issues. Trust this advice and I guarantee that your Human Resources Rep. and/or any future Legal Rep., will love you for it!

Yes, there is always a risk, and possibility of legal consequences ie. someone suing you for wrongful termination. Serious stuff, right?

Still, you can be confident! Terminating someone due to repeated, specific behavior and/or performance issues, can be reasonably understood by a 12-person jury. Whereas, firing someone because "you just didn't like him/her" can raise serious doubt about the credibility of the manager.

So, one last time - always keep comments (verbal and written) focused solely on Performance and/or Behavior.

Let's consider a specific example.

How a great leader can present a WINNING CHOICE to a bad apple:

- Communicate clearly your expectations in terms of Performance and Behavior.

- Communicate the rewards of meeting your expectations ie. job security, future opportunity, respect and credibility

- Communicate the consequences of not meeting expectations ie. looking for another role where he/she will find more fulfillment.

- Allow the employee the opportunity to choose his/her own path (one road leads to rewards, the other road leads to new adventures - probably working for someone else)

- Ensure the employee that you will support the employee in either CHOICE he or she makes - but ultimately, the choice and the responsibility belongs to the employee.

- Confirm that the employee understands your expectations and that you will do your part by supporting him and holding him accountable.

Once you have had this discussion and placed the employee on a "Final Notice", you have truly empowered the employee to create his/her own destiny.

The actions of the employee, in terms of both Performance and Behavior, will soon signal to you his or her "choice".

Make sure you "support" the employee in whichever path she chooses to take.

Reward her for her progress, or release her from a situation that neither party is happy with.

By following the above guidelines, your team will respect you for your fair and decisive leadership.

No, it's never easy to let someone go, but it is the right thing to do if that's the employees' "choice".

Richard Gorham is the founder and President of Leadership-Tools, Inc. His web site, http://www.leadership-tools.com is dedicated to providing free tools and resources for today's aspiring leaders.

Offering high-quality tools in the areas of Business Planning, Leadership Development, Customer Service, Sales Management and Team Building.

Latest News


ABC News

Gary Berntsen Thinks CIA Needs 'Leadership Not Management'
FOXNews - Jan 7, 2009
Also, the author of a new book — boy, is this timely — "Human Intelligence, Counterterrorism, and National Leadership: A Practical Guide," Gary Berntsen ...
Video: Analyst Weighs in on Obama's CIA Pick AssociatedPress
Democratic leadership hurting Congress, people Mid Columbia Tri City Herald
Feinstein/Panetta: Senatorial Prerogative, "Intelligence ... Huffington Post
U.S. News & World Report - GovExec.com
all 2,620 news articles

Reuters

Ford touts its leadership in in-car connectivity
CNET News, CA - 3 hours ago
During his keynote address at CES Thursday, Ford CEO Alan Mulally--along with several other Ford executives--emphasized that the car giant is interested in ...
Ford Announces Plans for Continued In-Car Connectivity Leadership ... PR Newswire (press release)
Ford Sync Upgrade Brings Turn-By-Turn Navigation, Coming To Every ... Gizmodo
Ford to globalize its SYNC technologies and services - Update RTT News
all 253 news articles

Conference urges leadership
News-Journal.com, TX - 3 hours ago
Yordanos Refu speaks to students Thursday during the Longview International Baccalaureate Schools Youth Leadership Conference at LeTourneau University in ...

Azle News

State Rep optimistic about change in House leadership
Azle News, TX - 18 hours ago
However it came about, the change in leadership style is something Geren is looking forward to. Straus, he noted, possesses an impressive business resume ...
Relative newcomer rises to House leadership Waxahachie Daily Light
Straus has earned the House's vote of confidence San Antonio Express
House roles may shift for South Plains legislators LubbockOnline.com
Houston Chronicle - Dallas Morning News
all 763 news articles

Missouri's senior starters figuring out leadership role
Columbia Missourian, MO - 5 hours ago
One obvious problem for the Tigers was a lack of leadership. Once Illinois sprinted ahead of Missouri, there was no one to bring the team together or help ...

World Financial Group Names Edward Mylett to Help Direct Field ...
MSNBC - Jan 7, 2009
resident and WFG Executive Vice Chairman Edward Mylett has accepted the newly created position of Director of Field Leadership. ...

A matter of leadership style?
Muncie Star Press, IN - 1 hour ago
His confrontational leadership style, described as "shoot first and ask questions later," has been called into question, and has offended some long-time ...

Fiat Maintains Vehicle Sales Leadership In 2008 In Brazil
CNNMoney.com - 20 hours ago
SAO PAULO -(Dow Jones)- Italian automaker Fiat SpA (FIAZY) maintained its leadership position as Brazil's top seller in 2008, according to figures released ...

ABC News

Is this leadership?
Canada Free Press, Canada - 15 hours ago
Those who can never see that, as the cliché says, it takes two to tango, will run to find excuses for poor old Hamas: The leadership is in Syria, ...
Video: UN Security Council approves ceasefire resolution AlJazeeraEnglish
Analysis: It's all in how you want to define 'victory' Jerusalem Post
For Israel, the safety of its own people must come first Salt Lake Tribune
Dar Al-Hayat - Washington Post
all 11,410 news articles

Albany Times Union

NY Senate Democrats resolve leadership dispute
Reuters - Jan 7, 2009
The uncertainty surrounding the leadership issue had worried credit analysts who feared it might derail efforts for the state to close a $15.4 billion ...
Latest on Senate Leadership West Bronx News Blog
Senate Leadership Down to the Wire New York Times Blogs
Despite Assault Charges, Senator-Elect Will Be Seated WNYC
Albany Times Union - Politics on the Hudson
all 136 news articles

Resources


    Sorry Currently Unavailable