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5 Steps to Identify Core Processes
Part Two of Creating Well-Defined Processes SeriesNext Week: ImplementationLast week, we raised the question: how do you know where to begin? How can you identify a gap in one of your company's core processes?The answer: follow the money trail?But how do you follow the money trail, and what will that mean for your business? To answer this, let's look at five steps to identify your core processes and any needs for change.Step 1: Define Your Business ModelThe following question might sound very basic, but you should first ask yourself: what business am I in? You'll ask this because you want to follow the money trail: to identify how exactly you earn revenue and from where that revenue comes.

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From Boring to Interesting - Making Training Effective
Being a good trainer requires experience and skill. Experience comes from practice and skill from learning the theories, applying them, getting feedback and consciously improving.

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The Diamond Cutter
Geshe Michael Roach is a Princeton graduate and a Buddhist monk. After graduation, he spent seven years studying the wisdom of Tibetan Buddhism.

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Lean Principles in Action
AbstractThe electrical products industry is one characterized by fierce competition, declining margins, and legislative regulations, all that have forced the majority of electrical product manufacturers to rethink their business models. This article describes a successful story from a leading electrical products manufacturer and its journey towards lean, which to date, has saved the company over $65 Million in hard -dollar savings.

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30 Ways to be a Butt-Head Boss
1. Trust no one.

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Five Tips for Analyzing an Income Statement
In today's article, we'll be looking at the income statement, which is the most deceptively simple of the major financial statements. I say simple because it's just a list of all the revenue, minus all the expenses, to calculate what's left over in profit.

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How To Delegate for Fun and Profit
Ah, the wretched pain of delegation. It comes easy to some people.

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Create Your Dashboard for Success
Driving down the road our eyes frequently scan the vital instruments on the dashboard that monitor speed, fuel level, coolant temperature, and oil pressure. The modern vehicle also has many more devices that constantly monitor various systems for fuel mixture, exhaust gasses, timing adjustment and others.

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Which ITIL Process Should We Implement First?
The following question is usually debated a lot amongst IT managers. "With which process should we start when implementing ITIL?" Everybody has their own views, but here are my takes on it.

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3 Simple Things the Best Managers Do - And You Can Too!
If it's so simple, why don't managers all over the globe get this right, every time? Well, because it's so simple, it seems too easy, so busy managers squeeze a lot more in, time after time. And that makes things much more complex - just the way a manager should be.

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The Three-category Approach to Performance Management: Effort, Ability, or Environment
Performance Management is the act of managing personal or organizational performance. What can complicate this process are all the factors that can arise where a textbook process meets the situations and people that exist in your world.

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Let the Intern Do It - Affordable Help for Your Business
Do you have more projects than time? Help might be as close as your nearest college. Many have intern programs, where students complete tasks for businesses as part of their studies.

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Is It Worth To Outsource? How One Can Outsource Wisely
Recent trends in software development market show that it is no longer the most efficient way to work onshore. Competition is too high and in some particular cases, US or European IT people even go farming rather than admit the situation and adapt themselves.

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Ten Steps to Take the Work out of Work - Replicate Yourself!
They say that management can be a lonely place. A manager has to lead from the front, make challenging demands of their people and if part of an organisation, pass on the dictats of the more senior and remote bosses up at the top.

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Identifying Potential in Ourselves and Others
If there is someone nearby as you read this look in their eyes.  Look closely and you will see great potential inside this person regardless of how "successful" or accomplished they are.

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How to Beat the Turf Mentality
Want to hear a fascinating story? Let's sit in at a meeting of the human resources department of a large corporation.A number of human resources specialists are gathered in the board room.

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Leaning Toward Change
Seduced by the publicity surrounding the impact of Lean on organizations, it's no surprise that people new to Lean, upon hearing or reading such information, are anxious to implement a continuous improvement initiative in their organizations.What has received little publicity, however, and often frustrates Lean implementation, are the employees on whom Lean is often inflicted, albeit unwittingly.

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Outsourced Learning: Are You Ready for Learning BPO?
As the business world enters a period of hyper-competitiveness, every business process will be subjected to examination and possible restructuring. We have already seen outsourcing and offshoring used to an extent what nobody would have dreamed of a few years ago.

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Build Rapport Fast! - Eight Easy Steps
Building rapport is all about creating a relationship, in the moment. And this is vital in business, education, friendships and many other areas of life.

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Influencing Change - A Guide for Sellers, Coaches, and Supervisors
When people or groups make a decision to purchase something, they go through the same decision cycle that an individual goes through to decide upon a personal change, or an employee goes through to change behaviors at a boss's insistence.Until now, our communication rules have assumed that when we kindly or persuasively offer others good information that could solve problems and achieve successful results, or coach them toward making a much-needed change, or even just pitch a product they sorely need, we can expect a positive reception.

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