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Action Learning: Its More Than OJT
For centuries companies have used on-the-job training (OJT). OJT works because it follows much of what we know about adult learning theory.

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You Cant Afford the Luxury of Disengaged Employees
In today's business environment with increases in staff reductions and rapidly changing roles and responsibilities, it is crucial that all of your team members be fully engaged in the tasks at hand. According to a Gallup survey, 350 billion dollars are lost each year in American companies due to disengaged employees.

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The 20/60/20 Rule Of Leadership. Dont Go Solving The Wrong Problems
Several decades ago, a passenger jet approached a Florida airport with the pilot and co-pilot struggling to fix what they thought was a malfunctioning landing gear. The landing-gear light was on, signaling that the gear was deployed; but both men did not hear it actually deploy.

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Hire Winners: Ask the Right Questions
How do you as a manager, supervisor or team leader hire winners? One very successful interviewing technique is behavioral interviewing---selecting the right person for the right job using a job-related rather than a gut feel approach. A job-related approach is asking for a behavioral example of skills and traits that are required for a position.

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The Ins and Outs of Internal and External Relations
INTERNAL PUBLIC RELATIONS: Never overlook an opportunity to do internal public relations about your department and its offerings. A training department must, first and foremost, be visible in the organization it serves.

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Dividing The Loot
It is when the going gets better, that the going gets tough. This enigmatic sentence bears explanation: when a firm is in dire straits, in the throes of a crisis, or is a loss maker - conflicts between the shareholders (partners) are rare.

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Creativity and Innovation Management - Psychological Reward
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.

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The 6 Steps to Six Sigma
Step 1Get the proper level of Six Sigma expertise at the executive level of the company. If the top leaders don't understand the advanced six sigma principles, the company has no shot to attain total quality.

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The Devil We Know
"I'm in an abusive relationship," sighed Andrew. "My bookkeeper annoys the hell out of me but I just can't let him go.

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Cultural Differences: Making it Work Virtually
Working virtually adds a whole new dimension to the phrase "cultural differences". It immediately becomes apparent how different people around the world work, live and network.

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Indiscretion Can Kill Your Business
The quickest way to cancel out all the thought, work, energy, time and expense you've poured into promoting your business is with indiscretions. I'm not talking about giving your clients' confidential materials to their competitors, though that certainly will kill your business ­ I'm talking about the indiscretions that leak out of your mouth, such as: Those inappropriate responses to anyone and everyone within earshot when you are dog-tired and have been up all night trying to meet a deadline.

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Sending Documents Through Email? Dont Get Burned by Metadata!
During a recent seminar I gave located in the suburbs of Philadelphia, I discussed something called, "metadata". When I asked whether anyone ever heard of metadata, I was confronted with blank stares.

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Integrity... Should It Matter?
In our fast paced work culture, manned by technology savvy generation in a globally competitive environment, quality and productivity became the battle cry of corporations to stay in business. Though this is not necessarily bad, an equally important ingredient to succeed is seemingly taking the back seat.

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Diversity in the Workplace: Benefits, Challenges and Solutions
Workplace diversity refers to the variety of differences between people in an organization. That sounds simple, but diversity encompasses race, gender, ethnic group, age, personality, cognitive style, tenure, organizational function, education, background and more.

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Make a Difference - Sweat the Small Stuff First
My background is in retail management - yes, running stores, from tiny ones you couldn't swing the proverbial cat around in, to huge three floor jobs. Yet there are some guiding principles which, like Giuliani did for New York, that make a difference on a smaller scale.

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Knowledge Management - Capturing And Structuring Knowledge Into Reusable Assets
Many organizations have an approach for identifying and recording lessons learned, perhaps as part of a post-project review or similar process. Unfortunately, lessons learned reports have a tendency to end up on a shelf gathering dust, or lost in the un-chartered corner of a fileserver somewhere.

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Challenge of ERP Implementation: Q and A with Rick Maurer
Question: ERPs seem like a good idea, so why is return on investment so low?Answer: Resistance often kills many of these new systems. Even though the promise of what an ERP can do is high, the planners often fail to look at how the users are likely to view this "improvement.

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The 70% Solution: Practical Testing and Version Control
"What do you mean you need to push back the launch date?" Says the CEO. Says the CFO.

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Managing Creativity
Creativity Starts Here!The ability of an organisation to create new products/services and innovate new processes is an essential skill providing a sustainable form of competitive advantage.Given that organisations need to be creative, why are only a few really good at it and why are only a few individuals perceved as creative?In this article we will examine the theories that underpin creative organisations and the attributes of the managers and individuals who work within them.

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Conference Calling Can Save Your Sales OrganizationTime and Money!
Conference calling can save you money. There is no doubt that in the sales business, every second counts.

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