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ISO 9001 the Process Approach to Quality Assurance
What is the Process Approach to Quality?The ISO 9001 2000 standard is designed to manage and improve organizations processes. There is a great deal of misunderstanding and misinterpretation of the meaning of the process approach to Quality.

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Management Consultants, Creativity, Innovation
Most firms have intelligent, capable, knowledgeable managers who are very good at day-to-day problem solving. So why do they need management consultants? There are occasions when consultants bring in specialist competencies, but if that is not the case then their value only really lies in their outside perspective - their ability to frame break from the "company way" and their ability to come up with and implement good ideas that would not otherwise have been thought of.

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Strategic Clarity for Communication Management
Over the past few weeks I've been developing plans for a communication project, a media relations campaign.That's prompted me to reflect again on the communication management process by which we transform communication ideas into operational activities.

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The Truth About Performance Reviews
Now that it is January, many of you are putting together, or have just finished putting together your annual Performance Appraisals for your staff. Feedback on performance is certainly one of the most critical aspects of personnel development and one that deserves to be taken very seriously.

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Is A Bad Attitude Permanent
Today there is great weight put on a person's attitude. It is as if this is something for which they are individually responsible and should be held to account for.

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Dont Hire Squirrels to be Your Top Dogs
Bad hiring decisions cost organizations, both in dollars and lost opportunities. But getting the right people in the right places doing the right thing is not easy.

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Why Would Anyone Do That in My Meeting?
Imagine that you open a meeting by saying, "We need to talk about the budget."And someone responds with, "I named my dog Budget because everyone tells me he's too big.

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Character: Is It Necessary In Leadership? (Part One)
We know character when we see it, but what exactly is it? How do we define it? What role does it play in our getting results as leaders? What role does character play in our careers?In this two part article, I'll explore these questions and give tips on using character to get results and build your career.A key function of character in leadership is to engender trust in people, and the function of their trust is to have them take action for results.

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Popular Business Misconceptions Cost You Money!
Faulty information costs you money! Which of these popular business misconceptions do you believe?Popular Misconception #1: "We Only Need Our Books Done Once A Year For Tax Purposes." Are Your Accounting Records Adequate To Run Your Business?Although it is important to keep records for tax purposes, it is not the only reason (or even the primary reason) good accounting records should be kept.

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Managers' Biggest Blunders
Nobody's perfect, including the boss. Managers, we polled recently, acknowledged making a number of mistakes, from not recognizing staff accomplishments to inadequate communication to poor hiring decisions.

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Crisis Management Tips
The term crisis management has different connotations. In this article, I will try to provide pointers that can be used in most situations:Is It A Crisis In The First Place?:This question is important to ask, as there are many situations that go wrong because the right person to handle it is not around.

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Avoiding The Sheep Dip
It is a sad fact that many employees are still being subjected to the age old training ritual of "sheep dipping". This is a process by which employees are "refreshed", "cleansed" and "re-invigorated" by ensuring they attend set training courses or, perhaps, are placed on the ubiquitous "refresher" course.

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Identifying Candidates for Leadership
A critical task in the succession planning process of any organization is identifying candidates. Traditionally, candidates have been identified based on past performance.

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Proven Secrets to Keeping Your People and Increasing Your Profits
Why are people changing jobs so quickly these days?Here are a few reasons why:They have a boring job therefore they feel they are not achieving anything.They have no leader to follow.

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1000 Managers Turned Their Plans Into Energy!
I bet you can't tell me how leadership training and strategic planning work together to boost business results and energize performance improvements.A recent survey of 1000 managers conducted by the UK-based Chartered Management Institute, revealed that organizations experienced, "improved business performance when [their leadership] development [programs were] linked to [their] business [strategic planning process].

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Why Employees Are the Best Source of Cost-cutting Ideas
Cost cutting has become a necessary and important reality in the modern corporate world. Yet many executives do not realize that their people are actually the best source of cost reduction ideas.

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What are Your Best Practices?
Best Practices StudiesThese studies can be defined as inquiries into the skills and methods of your high performers to recognize their achievements, document their methods and skills and then share this information with team members to improve overall performance. The responses generated from your study may hold the solutions to a variety of team challenges in the Call Center.

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Using Employee Opinions Effectively When Designing HR Programs
Using Employee Opinions Effectively When Designing HR ProgramsEmployee opinion is one of the most powerful resources available to human resource professionals. But what are the best methods for harnessing those opinions?Conversation - Welcoming feedback via informal conversation is the first step towards utilizing the viewpoints of employees.

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Internal Control - The Why and How
Many retailers do not have good internal controls in place and place little importance on them. They are concerned with the buying and selling of merchandise and do not place enough emphasis on making certain that the sales get recorded, the money gets in the bank, the invoices are paid only once and the inventory reports are correct.

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Motivation - You Get What You Reward
There's a programme currently running on BBC Television in the UK called - "Little Angels." It's a series that offers help and advice to parents who're experiencing behaviour difficulties with their children.

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