Related Articles

Five Steps to Successful Business Succession
The great majority of family businesses in North America are still owned and operated by descendants of the founder. The business acumen that these first, second, third, and sometimes fourth generation managers possess largely determines how much longer the business will remain under family control.

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Creativity and Innovation Management - Competition versus Collaboration
There is much confusion as to whether competition or collaboration is most beneficial to creativity and innovation. Though there are negatives to collaboration and it is not easy separating the effects of time pressure and group activity, in general collaboration beats competition.

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Innovation Management - changing the world!
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation.

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When Being A Facilitator DOESNT Help
I talked with a group of internal consultants last week - they felt they had to wear too many hats in their work. They had to be consultants, facilitators, coaches and trainers - sometimes in the same one-hour session.

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Creativity and Innovation Management: Generating Better Ideas
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful definitions for both, for example, creativity can be measured according to the number of ideas produced, the diversity of those ideas and the novelty of those ideas.

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New Job, New Culture: Do You Fit In?
It seemed like a good decision at the time. A 10-percent raise, an easier commute and a chance to move up the corporate ladder.

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Teamwork Training: Learning to Build a Successful Team
Teamwork is a process that can be experienced outdoors and well as in the workplace. A lesson learned in one environment can be applied equally well in another.

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3 Steps You Can Use Developing Leaders In Your Industry
With the economy bordering on a recession, every company is looking for ways to increase revenues while decreasing costs. Some companies believe one of the easiest ways to do this is to cut their employee training budget.

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Are You in AWE of Your Employees?
Employers have become so concerned about seeming "unfair" or worse becoming the victims of lawsuits by unhappy ex-employees that they've stopped requiring minimum standards of employees. This can only lead to poor individual and eventually poor company performance.

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The Power in Praising People
One of the keys to success is to have successful relationships. We are not islands and we don't get to the top by ourselves.

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Problem Solving - Think Cleopatras Ass
Picture the scene. Anthony pops down to the guardhouse, partly because he wants a break with the lads, but also because he has a problem.

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Document management : A dream of paperless office
What is document management: When we think about "Document Management" we usually see a picture of paperless office. It is not an easy task to make an office paperless due to several existing problems based on Industrial needs.

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Innovation Management - Innovation or Profit?
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.

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Smart Hiring: What Makes the Right Employee?
Good hires do not happen by accident or luck. In this economy, employers are finding a large pool of available workers.

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Service Level Agreement (SLA) Boot Camp
Service Level Agreements, or "SLA's" are tricky but useful mechanisms for managing the risk of an on-going relationship with IT service providers. Unfortunately, most SLA's that show up in service contracts as worthless, cosmetic paper additions.

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Micromanagement and Delegation
Micro-Management and Delegation   Recently I had a long discussion with a friend of mine about Managers and managing.  She is a former HR Manager for several major companies and was bemoaning the fact that training for managers has been cut back so significantly in recent years and that managers no longer receive the type of help, guidance and assistance that they received just a few short years ago.

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Knowing versus Doing - Execution In The Workplace
Have you ever worked with someone who always seemed to have the answers; who always seemed to know what should be done; who could always quote the experts view on a certain situation, but for some reason, just couldn't perform as expected?Working with a client last month I was struck by the fact that my client was already very knowledgeable about the issue that we were discussing. As we talked through the situation it was clear to me that my client was well read on this subject.

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Jewelry Use by Employees
Many companies have dress codes, which include jewelry. Some companies do this because they do not wish to offend customers who are of various faiths by employees who wear necklaces with religious symbols.

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Delegation for Business Leaders - How Letting Go Works
A leader's role is to focus on those areas of operation where he or she can deliver the greatest value and this requires huge shifts in perspective of the role. Leaders differ from managers in terms of accountability.

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What are Your Best Practices?
Best Practices StudiesThese studies can be defined as inquiries into the skills and methods of your high performers to recognize their achievements, document their methods and skills and then share this information with team members to improve overall performance. The responses generated from your study may hold the solutions to a variety of team challenges in the Call Center.

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