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5 Steps to Continuous Process Improvement
Part One of Creating Well-Defined Processes SeriesWhat if your sales increased from $100,000 to $110,000 per day and your profit increased from $10,000 to $11,000 - did you improve by 10%? The answer might shock you..

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How To Get What You Really Want
As a small business owner, entrepreneur or independent professional, it's important to make plans. It's also important to have the time to let things happen.

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Lead to Succeed: The Seven Essential Steps to Work Leader Success
In my book "You're In Charge?What Now?" I use a mnemonic to describe the seven essential steps to work leader success. The mnemonic is "L.

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Dont Get Caught With Your PR Down
Why risk the embarassment when with a little basic PR training, you as a business, non-profit or association manager can always be ready for battle?Never again will you fail to do something positive about the behaviors of those important outside audiences of yours that MOST affect your operation.Never again will you fail to create external stakeholder behavior change leading directly to achieving your managerial objectives.

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The Truth?
The pure and simple truth is rarely pure and never simple. Oscar WildeThe truth.

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Problem-Solving Success Tip: Use Your Project Management Skills
Solving a big problem is a project: you're far more likely to solve it successfully if you treat it like one. That means you'll need to identify tasks, make and adjust assignments, and keep track of what is due when.

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My Companys Leadership Sucks!
Maybe it's the season or just a more buoyant job market; but lately I'm sure involved in a lot more discussions about leadership.I'm receiving more requests for help defining the key characteristics which make a great leader; and I'm hearing a lot of negative stuff from clients about their bosses.

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Innovation Management - Eliciting Dominant Ideas
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.

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Commercial Collections Billing Practices Advice
Swiftness is the key to collecting past due commercial accounts because commercial accounts depreciate more faster than consumer accounts.In creating and implementing a billing system, a credit grantor should recognize that time is the safest refuge of any debtor.

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Are You Using the Right Form of Energy?
As we near the end of summer, here is a question I have for you, "Are you using the right form of energy to grow your business?" Are you having trouble growing your small business as fast as you want? Are you making all the right moves and still the business just inches forward? Read this article and see if you are using the right form of energy to grow your small business?Head EnergyMy consulting experiences have taught me there are two types of business energy. I call the first type "head energy".

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Five Habits of Highly Effective Conflict Resolvers
Steven Covey had the right idea. There are discreet skills and attitudes, habits if you will, that can elevate your conflict practice to a new level.

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To Thine Own Self Be True--Its Better for Business: What Arthur Andersen Would Say to His Company
As a child, you probably heard, "to thine own self be true." But what does that really mean? When the newspapers are full of cheating and lying business owners, politicians, and academics, does it really make sense to maintain your integrity?To me, the answer is a clear, unwaffling YES! Without your integrity, you really don't have a business or a career--just a waiting game until you world comes crashing down around you.

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Reprimanding Marginal Employees
THE MARGINAL PERFORMER: Every manager must, from time to time, deal with a marginal performer - an employee whose work, for the most part, is satisfactory, but who regularly fails in some specific area or areas to maintain a satisfactory level of performance. The work of the marginal performer can be classified as substandard in some cases but not so poor as to warrant immediate termination.

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What To Do When Your IT Project Is Late, Over Budget, and Looks Like It's Never Going To Work
Here's a scary statistic. According to four prominent research firms, only around 20% of all IT projects are finished in a timely manner.

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I Cant Use This Approach Unless My Boss Does - Power, Accountability, and Consequences
People who work with us often struggle with this dilemma: in theory, they come to believe that it would be very helpful to use our approach with people who have more power than they do, and in practice, sometimes it seems too risky to try. Some examples of things that feel too risky include raising questions with your boss about his or her performance, disagreeing publicly with people who have more power , or otherwise sharing information that might lead you or the person in power to feel put on the sp ot.

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Your Appraisal System Can Be Better - Overcome These Nine Serious Failings
This article is directed at senior managers. As a senior colleague you have the authority to make tremendous improvements.

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Coaching Can Get The Boss In Shape
Who tells the boss that they can improve their management or leadership? How do they look at themselves objectively and identify what areas they can improve and the benefits of doing so?These days many people have become more aware of the need to look after their bodies and their health. Not only do many join gyms or start participating in sports regularly - a number are using personal trainers.

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Cheat Sheet; Understanding The MSDS and Your Obligations In The Workplace To Employees
MSDS SHEETSMSDS stands for Material Safety Data Sheets. MSDS sheets contain nine sections.

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Quality Hiring: Are You Doing It Right?
Quality hiring is more than running ads, screening, interviewing and checking references. It is a series of specific procedures that can bring in top candidates or create bottlenecks and inefficiencies.

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Its Not Always What You Say
A major source of communication breakdowns is incongruence between the words that people say and the nonverbal signals that they send, largely because we lose sight of the fundamental truth: You cannot not communicate. Every second that we are in the presence of another, we are constantly sending and receiving messages, often silent, nonverbal messages that can either augment our communication effectiveness or detract from it.

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