Related Articles

Saying One Thing, Doing Another...
This week I was asked to speak at an internal conference for a bank. The subject was how to build a great customer experience.

---

Hidden Consultants Within Your Organization
You've all heard the old joke about a consultant being someone who uses your watch to tell you the time, and then steals your watch. There's some truth to the story: consultant recommendations are often the same things that your employees or customers have been telling you all along.

---

The Four Key Steps In Hiring And Keeping Top People
"When you hire the best, the rest is easy!" We have heard this phrase many times, but how do we put this concept into action? We know that hiring the best people is vital to the success of your business, especially for fast growing businesses. And certainly, your customers have high service expectations.

---

9 Strategies for Writing Accounts Payable Procedures
The Cash to Cash Cycle Part Four of SeriesNext: Complete Cash to Cash CycleThe white flag is just a nose away?toward the Million dollar prize in cash savings for your business?So far, in Inventory and Accounts Receivable, we've found $250,000 each in cash savings. Then we found another 250K in Sales and Marketing.

---

Time-Wasting Problems - One Question to Move You Forward
In any organisation, progress is frequently impaired by the time taken up to resolve problems that occur again and again - usually with people's performance (or not!). At a macro level, there could just seem to be 'lots of problems', which is a symptom in itself.

---

Best Practices Plan: Dissemination of a Great Idea
Good news spreads quickly News of the invention of the wheel must have traveled in every direction as quickly as horse or camel could run. Those who learned of its advantages over the litter and the sledge adopted it right away.

---

The Measurement of Manager Training
THE MEASUREMENT OF TRAINING: Evaluation is one of the most valuable - and challenging - aspects of a training manager's job. A well-planned and on-target evaluation process can be the tool which separates a superlative training department from a merely satisfactory one.

---

Setting Clearer Performance Expectations
The annual performance review.Stating this phrase guarantees some reaction for anyone who has ever had one, or had to give one as a supervisor or manager.

---

9 Tips for Getting the Most From Your Conference Investment
Tips for Getting the Most From Your Conference InvestmentAll professionals attend conferences, seminars, and trade shows each year.  Through my observation and person experience here are my top tips for maximizing your time and monetary investment in these events.

---

7 Essential Elements To Every Organizational Change
[This article is based on excerpts from the special report "Overcoming Resistance to Change" by Dr. Mike Beitler.

---

Sweet Parting Of Ways
Why settle for bad feelings when your employee leaves the firm? Human resource managers can help to sweeten the occasion during the exit interview, and get valuable information to help the company in the new knowledge age.More often than not, human resource (HR) managers place more importance on job interviews than on exit interviews.

---

Build Rapport Fast! - Eight Easy Steps
Building rapport is all about creating a relationship, in the moment. And this is vital in business, education, friendships and many other areas of life.

---

Innovation Management - Reducing Hierarchy
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.

---

Employee Motivation: Make Everyone A Cheerleader For Your Company
Do you manage by walking around? What do you see? People excited about their job or people just going through the motions? Here are seven ways, that do not cost much if anything, to turn the "it's just a job" employee into one that is powered up and willing to give their best every day.Spend time out in the field.

---

What to Ask When You're Invited to a Meeting
1) Where is the agenda? A meeting without an agenda is like a journey without a map; it will always waste your time. Once you have the agenda, make sure that it consists of more than a list of words because this is almost useless.

---

Budgets!
Budgets! There I've said it. For some the most hated and feared word in business.

---

4 Tips on How to Avoid Communication Lines Breakdown
For example, in a small, two-person company, there is often the greatest opportunity for direct conversation and discussion throughout the day. There are only two possibilities for verbal communication and it's usually quick, easy and descriptive.

---

Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk Part 3
To develop and deliver a great Leadership Talk, you must understand that every Talk has three important parts. (1) Audience Needs.

---

Why Employee Satisfaction Surveys And Employee Exit Surveys Make Good Sense
In a competitive world with the need for businesses to be more streamlined and productive a company can often find itself with a workforce working under pressure resulting in low moral and high staff turnover. The benefits of a company having a highly motivated workforce can be considerable and the two goals of having a workforce that is both motivated and productive should not be regarded as being mutually exclusive to one another.

---

One Crazy Cookie
In order to survive, you have to be happier than if you were in your right mind.Chinese Fortune CookieWhen orienting someone new to the company, the last thing I tell them is to, "have fun.

---