Related Articles

Service Level Agreement (SLA) Boot Camp
Service Level Agreements, or "SLA's" are tricky but useful mechanisms for managing the risk of an on-going relationship with IT service providers. Unfortunately, most SLA's that show up in service contracts as worthless, cosmetic paper additions.

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Top 5 Services Your Company's Accounting Department Should Outsource
Accounting is one area which every company has to maintain but mostly not part of their core business. It is also one of the areas that keep changing every year and the company has to aggressively keep up with the changes in the tax code.

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Why Your Company Needs An E-Mail Policy
Everyone at the office thought that using the company e-mail system to share jokes and funny stories was great fun. That is, until one offended employee decided to sue his employer for having helped to create a hostile work environment.

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The Professor Makes A Minus Power Move
If you think the power move has costs, consider the alternative. We are talking -- four friends -- bringing one another up to date on our personal and professional lives.

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Making a Decision to Outsource: Driving Factors
Most executives view offshore outsourcing most of all as a source of cost reducing. The greatest savings are expected to come from lower labor cost and reduced project timelines.

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Change Management: Getting Everyone on Board the Change Train
How do you get everyone on board the change train that is gaining speed and heading out of the station? How do you get your people to, not only go through the motions, but also actually "buy into" the changes that are necessary? People's resistance to change is not entirely irrational; it stems from good and understandable concerns. Here are the six most common reasons people resist change and tactics to convert this resistance to commitment.

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Is Your Company in Need of Family Therapy?
How Companies Are Like FamiliesLike a family, a company is a group of people who have an ongoing relationship with one another. Companies have several things in common with families:1.

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Tales From the Corporate Frontlines:The Importance of a Competitive Wage and Benefit Package
This article relates to the Compensation and Benefits competency, commonly evaluated in employee satisfaction surveys. It tells the story of a company that needed to attract new employees and discovered how a competitive wage and benefits package was integral to this process.

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First Things First -- Process BEFORE Technology
Here's a brief story I encountered while leaving Newark International Airport following a recent business trip. Hard to believe, but true.

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4 Simple Steps to Successful Delegation
Last month, my featured article was about creating a "Stop Doing" list. Hopefully, if you followed my suggestion, you now have a list of tasks that you are looking to delegate away.

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How Managers Can Turn Failures Into Successes
Although there are real, external reasons for managerial difficulty - including massive reorganization after takeovers and the realities of discrimination due to age, sex, and race - managers fail most often for reasons they themselves create.These reasons include ignoring the application of emotional intelligence, failure to recognize individual motivation to be effective, and a failure to adapt to change and rebound from setbacks.

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Argue Your Way To Business Success
"Jack" (not his real name) is a vice president of a publicly traded company. Recently, Jack's stress and anxiety levels have been high enough to impact both his working and his personal lives.

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Why Would Anyone Do That in My Meeting?
Imagine that you open a meeting by saying, "We need to talk about the budget."And someone responds with, "I named my dog Budget because everyone tells me he's too big.

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Communication Mix-Up
My friend Delia is the owner of a small private school. This spring her school is experiencing the crunch of reduced enrollment for next September and all staff have been asked to take a six percent salary decrease.

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Increase Productivity: Five Powerful Actions
How can you make the best use of your energy to increase productivity each day? Here are five actions that can increase productivity and leave energy to spare. They will also help you to achieve more balance between your work and personal life.

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You Cant Afford the Luxury of Disengaged Employees
In today's business environment with increases in staff reductions and rapidly changing roles and responsibilities, it is crucial that all of your team members be fully engaged in the tasks at hand. According to a Gallup survey, 350 billion dollars are lost each year in American companies due to disengaged employees.

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Tales From the Corporate Frontlines: An Unexpected Benefit
This article relates to the Compensation and Benefits competency, commonly evaluated in employee satisfaction surveys. It tells the story of a company that offered a new benefit to its employees, solved the problem of lagging productivity, and boosted morale at the same time.

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Innovation Management - idea selection, development and commercialisation, what are the differences?
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation.

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Why Training Fails
Sometimes when I conduct my workshop on Effective Meetings, one of the participants will ask, "Where's my boss?"And I say, "Your boss claimed to be an expert on holding effective meetings."Then the person laughs.

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Interviewing Candidates: 3 Ways to Avoid Snap Judgments
Have you ever hired the wrong person? If so, perhaps you are an emotional interviewer?An emotional interviewer tends to make judgments on first impressions. In a matter of minutes, an emotional interviewer may decide if someone is competent or not.

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