Related Articles

How Can A Communications Audit Help You?
Organizations communicate in two directions: internally to staff and externally to clients, customers, shareholders, stakeholders, the media. Faulty internal communications can lead to mistakes, discouraged and unhappy staff, employees leaving the company.

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How to Keep a Good Employee: Look, Listen, Learn
Recently a client told me a wonderful story about how a change of attitude helped her to keep a valued employee.Angry and grumbling about one of the provisions in the company policy, the employee asked for a private meeting with my client, the owner of a small sales company, and began to tell her in direct terms what was wrong.

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Coaching Champions at Work
I saw Brian Kerr (the Irish national football coach) on television not so long ago and it reminded me of a platform I shared with him at a Banking Institute seminar in Dublin. Whilst I was waiting for my turn I listened to Brian and experienced two emotions - admiration and jealousy.

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Customer Focus - Just 5 SimpleThings You Need to Think About
You can boil down the difference between successful businesses and the rest in how they work with their customers, in just five areas.So, what does this mean? What They WantSelling what your customers really want is just critical.

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Reflections in the Glass Ceiling
The recent news about one of America's most powerful woman ceo's being removed from office has raised the discussion about gender bias, again. It disappoints me that in 2005, I still hear women clients talking about "the old boys' network".

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New UK Laws on Staff Dispute Resolution and Disciplinary Procedures
October 2004 saw the introduction of the Employment Act 2002, which has brought a new approach to staff dispute resolution.It has long been acknowledged that disputes in the workplace are disruptive, stressful, and costly – both for employers and employees.

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Can Your Corporate Policy Pass the Monkeys, Bananas, and Water-spray Experiment?
Five monkeys were placed in a cage. A banana was hung on a string and a ladder was placed below it.

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Getting the Most from Appraisals
Does your organisation have one of those annual 'occasions' that few look forward to: the annual appraisal or performance review? How do you look forward to it? I wonder how people talk about it before and after?Are appraisals worth doing? If done properly - yes. If done poorly - no!!!Why have appraisals? When carried out properly they can achieve a number of benefits for all parties.

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Training Managers and New Trainers
Training managers use many of the same interpersonal and analytical skills that other types of departments use. In particular, they need to be good communicators, and highly skillful in interpersonal relations.

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The Truth?
The pure and simple truth is rarely pure and never simple. Oscar WildeThe truth.

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Why Half of All Mergers Fail After the Honeymoon Ends
Marriages and corporate mergers in America have at least one thing in common, more than 50 percent end up on the rocks. In fact, according to a McKinsey study, only 23 percent ever recover the costs of walking down the corporate aisle.

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Understanding Every Aspect of Your Organization
GET TO KNOW YOUR ORGANIZATION: If you don't understand an aspect of the organization or a procedure within it, ask. If you still don't understand, ask again.

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How to Enhance Quality in Your Business
Every business must strive to provide quality products and services to customers. To achieve that objective the company must draw well thought out policies and procedures to ensure 100% achievement of the targets.

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Demise of the Lone Ranger Manager: A Lesson in Management Communication Style
When executives see themselves as solely responsible for the overall success of their enterprise, subordinates can hardly be blamed for acting according to predictions.Let's look at a familiar scene in classical American - if I may use the word - mythology.

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Problem-Solving Success Tip: Define the Problem First
Define the Problem First. It seems obvious, but how many times have we gone to a problem-solving meeting and the discussion started with either whose fault was it or an assertion about the proper solution?Explain what the problem is-what went wrong, what are the symptoms, what is the impact on your business and your customer's business.

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Five Days to More Effective Inventory Management
The litany of headaches related to the implementation and on-going care-and-feeding of enterprise-based inventory management applications (upgrading, downtime, maintenance, hardware obsolescence, and so on) is long. These implementation issues are enough make the savviest of companies want to engage in anything but another supply chain or inventory management software implementation.

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What is Data Visualization?
Data Visualization is InteractiveHave you ever booked your flight plans online and noticed that you can now not only view seat availability but also choose your own seat? Maybe you have notice that when you want to look up information online on another country, you may find a website where all you have to do to get political, economical, geographical, and other information is drag your mouse over the area of the country in which you are interested.Maybe you have put together a business presentation consisting of multiple levels of complex marketing and budget information in a simple display which allows you to review all aspects of your report by simply clicking on one area of a map, chart, or graph.

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Knowledge Management - Lessons Learned and How To Identify Them
Many organisations use the term "lessons learned" to describe the way in which they avoid repeating mistakes, or ensure that they build on past successes, yet a lesson can only be applied if it has been successfully identified, and captured first. Even in "learning organisations" who profess to be good at knowledge management and knowledge sharing, the process for identifying lessons learned can lacks rigour or depth.

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Be a Change Agent ( Part 1)
Aligning business organizations to be successful in the present and keep on doing this in the future means to develop a new style of Leadership. To celebrate success in our days a leader most is able to craft a strategic vision, define objectives, design, implement and monitor the execution of a strategy and be a change leader in those same organizations.

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Small Business Outsourcing: An Introduction
Outsourcing is the delegation of a business process to an external service provider. The service provider will then be responsible for the day-to-day running and maintenance of the delegated process.

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