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5 Steps to Continuous Process Improvement
Part One of Creating Well-Defined Processes SeriesWhat if your sales increased from $100,000 to $110,000 per day and your profit increased from $10,000 to $11,000 - did you improve by 10%? The answer might shock you..

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The Fairness of Office Politics... Integrity and Political Motivation!
I hear many complaints daily about the "unfairness" of politics in corporate America. Employees say that their managers "lie" or issue "personal attacks" against them.

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Todays Employees and Their New Needs: What You Need to Know
Today's employees are not only interested in security or in pay and fringe benefits. They are often placing increased value on being recognized and involved in reaching personal growth goals.

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What Personal Assistants Really Want
What would happen if the personal assistants in your organisation were away for a week? How would it affect the running of your business or department? How would it affect you?personally?If you are fortunate to have a personal assistant whom you heavily rely on to assist you, in most instances you would find yourself run ragged if they were absent for longer than a day.This week I spoke with two clients who were in the situation where their p.

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Its All About The Customers, Baby
If you want to ensure a steady stream of customers in your business, you must always remember why you're in business in the first place.Sure you want to earn a decent income for yourself, but you also want to provide a useful service don't you?That second reason should take precedence over the first.

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The Retailers Calendar
The Julian calendar we use to pass the time every day, every week, every month and every year is the one most commonly used by businesses. Its general availability and familiarity make it a natural selection.

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Take This Into Consideration Before You Write Your Mission Statement
What principles should a company keep in mind when developing a mission statement? Appropriate criteria must be chosen for defining the business. There are several alternatives for defining one's services: by the products one produces, by unique resources that the company possesses, by a particular strength that the company has, by unique financial measures, or by needs that are met.

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Taking Care of Middle Manager Bounce Off
How many times have the management consultants been 'in' and after leaving, have left little or no trace of their passing?Despite massive investment there is no discernable performance improvement, the retention figures still look as if we are running a call centre and our safety record is second to everyone.Why is it that what seemed a logical and progressive implementation model failed to have any lasting impact on our business?Could it have anything to do with 'Middle Manager Bounce Off'?'Middle Manager Bounce Off' is a little understood phenomenon that appears most frequently in the wake of a management initiative or a consultant driven implementation.

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Status Quo Pep Talks That Can Threaten Your Leadership
Organizations live and die by results. Yet most organizations get a fraction of the results they are capable of.

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Bolster Credibility with Investors--Avoid These Phrases in Your Business Plan
Remember Papa John's commercial on TV with the slogan "Better Ingredients, Better Pizza"? Well its nothing more than puffery: general, non-provable, inane claims. The problem is puffery is not only acceptable it's often expected.

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What Every Manager Should Know About How to Conduct Successful Meetings
Do you announce a meeting and find either no one shows up on time, they come with their own agenda, or the meeting goes on and on? If this is true in your case, then worry no more.Here are six steps to help you develop successful meetings:1.

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Gossip And Rumors And Hearsay, Oh Why?
In the Wizard of Oz, it was "Lions and tigers and bears, oh my!" Many organizations today are singing a slightly different tune: "Gossip and rumors and hearsay, oh why?"It is estimated that gossip and rumors within a company can cut productivity by as much as 50%. Of course this translates to lower profits and can negatively impact the company in the long-term.

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Inspirational Power ( Part 1 )
The Fundamentals of Strategic Marketing, Some Key Traits for Greater EffectivenessProbably, the greatest challenge to marketing management in the next five Years will be to change quick and fast enough, in order to keep pace with new technologies, new markets and new corporate values According to the definition of the AMA, "Marketing is an organizational function and a set of processes for creating, communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders. "Customer focus has nowadays become a cliché among marketers keen to win competitive advantage.

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Provisioning/User Management System Upgrades: Part II - Building Awareness And Building Approval
Somewhere in the world is a person who wants to see their provisioning/user management systems get a sorely needed upgrade. But they seem to be getting nowhere.

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Preparing a Budget
Ok, you say, I know I need a budget, but how do I prepare one? The most common budget period is one year, but this can vary depending on whether or not your business has seasonal or cyclical fluctuations. For example if you run a Christmas decorations shop, or a costume shop your business is going to peak during certain times of the year.

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10 Steps Towards A Stress-Free Introduction Into Management
Becoming a manager for the first time can be an unnerving and sometimes stressful experience. In many cases, organisations expect you to immediately jump into the role and begin to perform as if you have been there for years.

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Organisational Culture for Continuous Improvement
I have been working with leading Business Improvement guru, Tim Franklin, preparing the PR for his latest book which offers an introduction to Continuous Improvement (CI) at beginner level, encompassing Lean, TQM, Six Sigma and the other related methodologies of CI.He was developing an analogy of a geographic expedition to describe Continuous Improvement.

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Online Business Peace of Mind
Is your online business disaster-proof? Online businesses face a unique set of challenges. Unlike our offline counterparts, we must worry about hackers, credit-card fraud, loss of data, virus attacks, websites going down and more.

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Sending Documents Through Email? Dont Get Burned by Metadata!
During a recent seminar I gave located in the suburbs of Philadelphia, I discussed something called, "metadata". When I asked whether anyone ever heard of metadata, I was confronted with blank stares.

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Hiring Your First Business Personal Assistant: Some Guidelines for Successful Hiring
Hiring the first personal business assistant is an exciting time for new business owners. It means that the business is doing well enough that the business owner can no longer keep up effectively with the demands of the new business.

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