Related Articles

Assertiveness Helps Accomplish Everything
When trying to get something accomplished, assertive behavior is the most effective. Although other methods may accomplish the intended ends, the alternatives imperil our own rights or those of others, creating conflict and building mistrust into relationships.

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What is Six Sigma?
Six Sigma is a highly disciplined process focused on satisfying customers by delivering nearly perfect products and services. In today's competitive market, consistently maintaining satisfied customers is essential to growth and success.

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Tales from the Corporate Frontlines: Adapting Human Resource Functions
This article relates to the human resource functions competency, commonly evaluated in employee satisfaction surveys. It deals with employee feelings with regard to the quality and implementation of the human resource role within your organization.

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Seeking Help
Where does the time go? Billable time. As a consultant, your practice may be doing reasonably well; you're charging $100-150 an hour.

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Enable Continuous Improvement of IT Services through ITIL
One of the major benefits, if not THE benefit of process orientated approaches to managing your IT services and infrastructure is that it enables continuous improvement.This means that you are never totally satisfied with the current state of affairs and that you always want to improve your services.

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Managing People - No More Mr Tough Guy
I believe the media and our culture sends the wrong messages about how to manage people and this makes it difficult for Business Owners and Managers.We've all heard the old cliché "nice guys don't finish first" and that has a huge impact on how managers deal with their people.

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Project Heroes
Project heroes. We've all heard of them.

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Teaching Large Companies To Think Like The Little Guys
Q: I am an executive at a large company and in our industry we are seeing a trend wherein smaller companies are gaining market share at an alarming rate. Our CEO believes the reason for this is that smaller companies are more prone to innovation and more entrepreneurial than larger companies.

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Communication Mix-Up
My friend Delia is the owner of a small private school. This spring her school is experiencing the crunch of reduced enrollment for next September and all staff have been asked to take a six percent salary decrease.

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Setting Direction Within an Organization
FINDING DIRECTION: An organization can't succeed without direction. Direction means having clear goals and guidelines; set goals and guidelines for staff to follow.

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Managers Who Spend PR $$ Wisely
If you are a department, division or subsidiary manager, your budget is a precious possession whether you work for a business, a non-profit or an association. So why stand by while your public relations team spends too much time and treasure on tactics like press releases, column mentions and brochures? Especially when you could be using an aggressive PR blueprint to persuade your most important outside audiences to your way of thinking, then move them to take actions that lead to your success?The good news is, that aggressive blueprint shines the PR spotlight directly on those outside groups of people who have a large say in how successful you're going to be - namely, on your key external target audiences.

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Recruitment - What Youre Really, Really Looking For
Imagine that you're a sports coach and you need a new player on the team. Would you walk up to someone in the street and say - "I want you to come and play for my team.

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Never Wrestle with a PIG
The business books at the library and book stores fill many shelves. Some authors tend to run a little long at the keyboard.

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The Seven Cs: Partnership Danger Signs - Competitive, Not Complementary Action
A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.Competitive, Not Complementary ActionJames Carville and Mary Matlin are public relations spokespeople for the Democratic and Republican parties, respectively.

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Creativity and Innovation Management: The Creative State
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.

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Telephone Techniques: Boost Your Productivity With Effective Phoning
One of the things that most impacts people's productivity is not being able to focus on completing one task at a time - we are so overloaded with tasks and interruptions that it requires great discipline to avoid spending the entire day responding to other people's agendas. Telephone calls, both making and receiving them, are one of the greatest disruptions to the flow of the day and to our ability to concentrate on the task at hand.

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Indecent Proposal in the Workplace - An Overview of Workplace Harassment & Employer Liability
An allegation of harassment in the workplace is a growing phenomenon facing companies across the U.S.

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Top Ten Tips About People Management
To get the best results you have to be very good at Managing People..

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How to Coach Your Emplyees and Increase Motivation
It is easy to spot the difference between a work team that is "motivated" and one that just goes through the motions. The motivated team produces at or above the level expected by top management, has only occasional absences or tardiness, and low employee turnover.

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Critical Success Factors - Next
The Critical Success Factors Focusing on the things that make the biggest difference to your future prosperity. (Note, although this article was written in early 2002, it is totally relevant.

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