Related Articles

Encouraging Behavior That Gets Results
You're the boss, and you have every reason to feel good about your organization.You've built a great team.

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Enable Continuous Improvement of IT Services through ITIL
One of the major benefits, if not THE benefit of process orientated approaches to managing your IT services and infrastructure is that it enables continuous improvement.This means that you are never totally satisfied with the current state of affairs and that you always want to improve your services.

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Choices in Appointing International Managers
Globalization is requiring companies to make important choices about how to deploy international managers. The costs of making the wrong choice are heavy both economically and in the emotional and physical toll it can take on employees and the impact it can have on the overseas branch.

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Employee Performance - If You Want the Best, Get Personal!
This is a story about a man and three dogs.I walk a lot - usually for about half to three-quarters of an hour most mornings.

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Saying One Thing, Doing Another...
This week I was asked to speak at an internal conference for a bank. The subject was how to build a great customer experience.

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Tales from the Corporate Frontlines: Training is in the Eye of the Beholder
This article relates to the Training competency, commonly evaluated in employee surveys. It comments on the value of training to both the company and its workforce.

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Keep The Faith - Transform The Fear
FEAR! To what extent does fear rule your life? How is fear controlling or motivating you? Bring up the topic and watch people react. Our lives incorporate so many beliefs about fear- reinforced by what we tell ourselves and what we hear from others.

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Finding Proactive Solutions: A Key to Demonstrating Your Management Fitness
In my book Talking Points: 25 Tips for Clear, Credible Communication, Tip #17 states: "Managers and professionals in positions of responsibility got there by finding solutions to problems. They didn't rely on someone else to come up with the remedy.

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How to Reduce Temporary Employee Turnover
The use of temporary services to stock a farm of employees is beneficial in a number of ways for an employer, and detrimental in others; but the one that will always be heard is that good labor is hard to find when using these services.This is a very real and expensive reality for some, and the blame always falls on the employee.

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Communication: Managements Responsibility
I've just watched, again, an episode in the Back to the Floor television series, which aired on the BBC (United Kingdom) and PBS (United States). Once more, communication turned out to be a key issue, as it often does in business stories.

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I Cant Use This Approach Unless My Boss Does - Power, Accountability, and Consequences
People who work with us often struggle with this dilemma: in theory, they come to believe that it would be very helpful to use our approach with people who have more power than they do, and in practice, sometimes it seems too risky to try. Some examples of things that feel too risky include raising questions with your boss about his or her performance, disagreeing publicly with people who have more power , or otherwise sharing information that might lead you or the person in power to feel put on the sp ot.

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Project Management - Its Just A Button
I once worked with a developer who showed up at every product demo and constantly suggested improvements for the product. Don't get me wrong.

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Creativity and Innovation Management - Idea Progression
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.

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Best Workplaces
The Best Workplaces report (Financial Times, April 28, 2005) notes many factors in common with Managing Creativity and Innovation.Material reward is not the sole factor in determining satisfaction.

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CRM ...The Emperors New Clothes
The story of the emperor's new clothes is a fairy tale about men who fooled the emperor into believing that they had made him a beautiful suit of clothes. In fact they had not made anything.

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Tales From the Corporate Frontlines: Team Dynamics and Communication
This article relates to the Team Dynamics competency, which evaluates interpersonal communication, cooperation, and productivity between members of a single team, group, or department within your organization. In today's marketplace, in order for organizations to operate efficiently, it is essential that they understand how to create and utilize effective work teams at all levels of the organization.

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Integrity... Should It Matter?
In our fast paced work culture, manned by technology savvy generation in a globally competitive environment, quality and productivity became the battle cry of corporations to stay in business. Though this is not necessarily bad, an equally important ingredient to succeed is seemingly taking the back seat.

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Internal Control - The Why and How
Many retailers do not have good internal controls in place and place little importance on them. They are concerned with the buying and selling of merchandise and do not place enough emphasis on making certain that the sales get recorded, the money gets in the bank, the invoices are paid only once and the inventory reports are correct.

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Quick Tip - Effective Meetings Have a Complete Agenda
Most agendas for a meeting look like this.* Budget* Payroll* Staff* Sales* VutszxtnSome people would tell me, "That's a perfectly good agenda.

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Ten Steps to Take the Work out of Work - Replicate Yourself!
They say that management can be a lonely place. A manager has to lead from the front, make challenging demands of their people and if part of an organisation, pass on the dictats of the more senior and remote bosses up at the top.

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