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How to Help Your Company Become a World Class Company
Most people think real change in an organization occurs as a result of top-level leadership. This isn't always the case.

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Climb out of the Box - How to Hold Effective Meetings
Out of the box thinking is a popular fad today. And yet, in order to leave a box, you have to realize that you are in one.

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The Idol-Makers
The end of the television season in May included the usual array of cliffhangers on shows like "Alias," the departure of Noah Wylie from "ER" and the finale of the highly-rated "Everybody Loves Raymond" after 210 episodes. On the last day of "Sweeps," more than 29 million people tuned in to see the crowning of the fourth "American Idol.

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ISO 9001 Compliant Program: Steps to Build
Implementing an ISO 9001 system represents a major effort. However, all of that effort can represent a significant shift for a business - from quantity to quality.

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What is the Most Difficult Part of an Improvement Program?
Answer: Starting one.Most of us realize that there is probably a better way to perform certain functions or tasks, but improvement programs seem to take second seat to getting the product out the door.

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Is Your Employee Newsletter Management Propaganda?
It should not be. If it is an effective newsletter, it will serve the needs of readers (employees) as much as it serves the needs of the publisher (management).

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Communication: Managements Responsibility
I've just watched, again, an episode in the Back to the Floor television series, which aired on the BBC (United Kingdom) and PBS (United States). Once more, communication turned out to be a key issue, as it often does in business stories.

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Print Buying Consultant
Ten Money Saving Tips for Print ManagersDespite their stated desire to realize savings from streamlining the various components associated with the print buying process, it's been my experience over the years, that many print managers neglect to do some of the easy things that can add up to significant cost savings annually. We all know these things, but we don't always do them.

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Dont Sweat the Small Stuff with Your Credit Policy
Do you know how many customers you have that are past due right now? How many bad checks are sitting on your desk that you don't know what to do with? How many dunning letters do you send out a month?How would you like to answer those questions with none, or very few? In a new book, "Become the Squeaky Wheel," Michelle Dunn, explains and outlines some easy procedures you can use to erase bad debt, and prevent it in the future."One thing that is often overlooked is how to prevent future credit issues," says Michelle Dunn.

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The Devil We Know
"I'm in an abusive relationship," sighed Andrew. "My bookkeeper annoys the hell out of me but I just can't let him go.

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Why Soft Skills?
The industrial age is over. Organizations still stuck in the industrial age business models are going out of business very fast.

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Rethinking Workplace Security: How the Rules Have Changed
The workplace has traditionally been a dangerous place. Very early in mankind's history perils emanated from the place and type of work they performed.

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5 Questions Great Managers Ask (and they arent hard!)
However hard we try, we seem to make life more difficult for ourselves; more challenging; more complex. Yet it needn't be so.

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Make Change Easy - Get Involved!
There are wild variances in how much involvement organisations are brave enough to offer their people in change. From those organisations where they just 'tell' (sometimes by text message even!), to the most enlightened extreme, where they enable wholesale contribution to the change process.

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How to Reject a Job Applicant
A Nightmare That Really HappenedOver 10 years ago, when I worked as a manager at a major corporation, I received a call from a headhunter about a magnificent job opening. It sounded like the perfect job for me.

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The 6 Steps to Six Sigma
Step 1Get the proper level of Six Sigma expertise at the executive level of the company. If the top leaders don't understand the advanced six sigma principles, the company has no shot to attain total quality.

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Successful Managing Through Delegation
Managers should avoid the tendency to constantly delegate to the same one or two capable individuals. This practice only overloads the best personnel while slighting all others.

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How to Prepare for Your Companys Financial Future
Sooner or later, most business owners need to look for outside financing. Whether it's a line of credit with a bank to handle predictable cash crunches or a significant capital investment to improve plant and equipment, virtually every business will need access to additional funds at some point in its life.

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Help Your Employees Prepare for a Performance Appraisal
PREPARING EMPLOYEES FOR THE PERFORMANCE APPRAISAL INTERVIEWS: Remind employees to give some thought to the purpose of performance appraisal: it is a means to learn from the past, plan for the future, and improve effectiveness and work satisfaction. The performance appraisal discussion is an opportunity to motivate, recognize, and reward your employee.

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From Boring to Interesting - Making Training Effective
Being a good trainer requires experience and skill. Experience comes from practice and skill from learning the theories, applying them, getting feedback and consciously improving.

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