Management Information

Human beings and the way they interact are extraordinarily Complex. Deming tried to define that complexity.

A Management Strategy


I witnessed some interesting behaviour from one of our premier management schools this summer. A behaviour that I have since discovered is not uncommon.

Understanding How Change Has Changed


There seems to be an assumption that change is a single traumatic event that is thrust upon us and over which we have no control.In the recent past this was definitely true, in industry there would come a sudden realisation at the end of the financial year that unless we did something radical we were going to the wall.

Is A Bad Attitude Permanent


Today there is great weight put on a person's attitude. It is as if this is something for which they are individually responsible and should be held to account for.

Turning a Negative Employee Into a Positive Asset


Several years ago, I took over the supervision of a section in a Public Agency. I was a newbie in management, enthusiastic, and excited about the opportunity that lay before me.

Successful Managing Through Delegation


Managers should avoid the tendency to constantly delegate to the same one or two capable individuals. This practice only overloads the best personnel while slighting all others.

Status Quo Pep Talks That Can Threaten Your Leadership


Organizations live and die by results. Yet most organizations get a fraction of the results they are capable of.

Ten Steps to Take the Work out of Work - Replicate Yourself!


They say that management can be a lonely place. A manager has to lead from the front, make challenging demands of their people and if part of an organisation, pass on the dictats of the more senior and remote bosses up at the top.

Follow Up: It Makes A Difference


A while back the headlight switch on our minivan quit working, so early one Saturday morning we took it to the neighborhood repair shop that has been mailing postcards to us the past three years. They said it would take 90 minutes to check things out.

The Three-category Approach to Performance Management: Effort, Ability, or Environment


Performance Management is the act of managing personal or organizational performance. What can complicate this process are all the factors that can arise where a textbook process meets the situations and people that exist in your world.

Business Fit


I have been an entrepreneur for over twenty years and have absolutely embraced information that would help maintain a well managed and profitable business. We have been a part of the information era for sometime now.

Beyond Management Coaching: When Things Are Getting Out of Control


Leaders and Managers often ask us, 'What do you do when you have tried to coach and counsel an employee about a performance concern, and the employee has not responded?Unfortunately, we see far too many cases where the leader hasn't, in good faith, tried to coach the employee or to put the leader's concerns into words. Often, leaders look for a quick fix alternative to what is perceived as a difficult and painful confrontation.

The High Cost of Employee Turnover Among Project Managers


Imagine for a moment this scenario from a frustrated Senior Manager of a large pharmaceutical organization: "Our organization has experienced a large turnover among project managers in the past year. This creates problems providing ongoing quality and service to our stakeholders.

Take The Guesswork Out Of Problem Solving


In today's chaotic world and uncertain economic times too many good people are burdened by too many problems that seem insurmountable and too many businesses find it increasingly difficult to compete effectively. The old traditional methods of finding solutions to these problems don't seem to work like they used to.

Phone Sex is Bad for Business


On August 3rd/2005, Reuters reported that a German man had colluded with a phone sex operator to defraud his employer's company out of approximately 16,000 Euro or almost 20,000 US dollars, by making 160 phone calls over a year and a half from work. He apparently split the profits 50/50 with the phone sex operator.

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