Talk Isnt Cheap

The most successful organizations have good communication skills. Survey after survey bears this out. Poor communication skills are often cited in employee surveys as a reason for poor morale and performance.

Having been in the business of building organizational communication skills for more than 25 years, I've seen firsthand the positive impact these skills can have upon a company. Speaking with respect and active listening are so important that I don't understand why more organizations don't teach these important skills. They can truly differentiate you from your competitors and give you a decided advantage in the marketplace.

In a recent article in Chief Learning Officer, our friend and client, Randy Hall from Pfizer Animal Health, had some interesting things to say about our Excellence in Speaking Institute and its impact upon his company. Here's an excerpt from that article:

"During Ty's course, you're probably on your feet 15 to 18 times in front of your peers or a group of folks that you're in the course with, presenting to them. Even if you are uncomfortable the first couple of times, by the time you've done that over and over the fear starts to fade and the confidence starts to come in," said Randy Hall, global director of learning and development, Pfizer Inc. Animal Health Group. "The other thing is the coaching (participants) get. They get one-on-one, very specific coaching during the class that allows them to address whichever areas of their communication skills need the most work." These improvement areas depend on how participants present to other people and could include lack of clarity, inability to quickly get to the point, incorrect use of body language or other habits that detract from the messenger and the message being delivered."

Hall added that Pfizer had a real business need: getting people to communicate effectively in various situations-from one-on-one conversations to group meetings. After going through a pilot of Boyd's class with his peers, Hall said the course was so impressive that Pfizer Animal Health Group now requires every new sales representative and manager to go through it. "These folks communicate for a living, and what Ty and his team enable them to do is lose or at least diminish their fear of the process," Hall explained. "They feel more comfortable and confident in front of small or large groups of people, and we believe that it helps them engage more in every area of their business. He's been a great business partner with us, and the demand for the course is what drove it. People aren't going because I say so. They're going because they're hearing word-of-mouth out there on the street that this is something that really helps them get better at their jobs. They want to be there."

Are your people communicating effectively inside and outside the organization? Shouldn't they be?

Ty Boyd, CEO of Ty Boyd Executive Learning Systems, is in the Broadcast Hall of Fame and the Speakers Hall of Fame. He has taught presentation skills to Fortune 1000 executives in more than 34 countries. His Excellence In Speaking Institute celebrates its 25th anniversary in 2005.

Latest News


MeetingWave Files Geo-Location Social Networking Patent Application
MarketWatch - 3 hours ago
MeetingWave.com, announced that it has filed a patent application entitled "Computer-Based Networking Service and Method and System for Performing the Same" ...

Experts Connection Offers Executives Tips to Maximize Professional ...
MarketWatch - 10 hours ago
"Understanding how to harness social networking tools like LinkedIn and Facebook demonstrates the kind of new media savvy that discriminating companies are ...

Techtree.com

Facebook Migrates Social Networking With New Connect Platform
NewsOXY, FL - 1 hour ago
By John Lester The new Facebook Connect platform will migrate to multiple social networking profiles into one. The new service is similar to Microsoft's ...
Facebook Connect Expands, Aims To Shrinking The Web CRN
Facebook Connects to the Rest of the Web Techtree.com
Networking News American Journalism Review
Telegraph.co.uk - CIOL
all 104 news articles

How to Use Social Networking Sites for Marketing and PR
New York Times, United States - 1 hour ago
By AllBusiness.com Social networking sites such as Facebook and MySpace have become the party lines of this young century. They are inviting and intriguing ...

eFluxMedia

Power.com: For Social Networking Power Users
Washington Post, United States - Dec 1, 2008
They're calling what they do "social inter-networking" because it allows users to view and interact with all of their social networks at once. ...
SMBs Get Social Networking Bridges from Power.com eWeek
Power.com Offers One-Stop Shop for Social Networking Marketing Pilgrim
Power.com to Become Social Networking Sites Aggregator eFluxMedia
TechNewsWorld - CRN
all 30 news articles

Cisco introduces wireless CCIE pinnacle for aspiring networking gurus
Search Networking - 6 hours ago
Cisco's less advanced wireless certifications, the CCNA and CCNP, have certified networking pros to support and troubleshoot wireless networks, ...

FindMyAudition.com Proves It's Not What You Know, But Who
MarketWatch - 10 hours ago
"Through FMA's unique networking events, we're providing qualified participants with first-hand insight on how to get their big break. ...

Fibre Channel Switch Market Propelled by New Products, According ...
MarketWatch - 9 hours ago
As the trusted source for market information about the networking and telecommunications industries, Dell'Oro Group provides in-depth, objective research ...

ADVA OPTICAL NETWORKING LEADS WITH QUALIFICATION FOR NEW VERSION ...
FOXBusiness - Dec 1, 2008
ADVA Optical Networking successfully completed interoperability testing and qualification of its FSP 3000 platform for a new version of IBM's mainframe ...

Elite social networking site Total Prestige to raise $1M
VentureBeat, CA - 15 hours ago
Total Prestige, another social network that aims to cater to elite users, plans to raise $1 million from angel investor Frank DeRose. ...

Resources